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"Fighting for proper care"

About: Ninewells Hospital / Acute Medical Unit (AMU) Ninewells Hospital / Short Stay Medicine

(as a relative),

My mum was taken to Ninewells after a second overdose in 6 weeks. She was admitted via A&E to the AMU/Short stay medicine.

The following day they wanted to discharge her despite (a) it was her second overdose in 6 weeks (b) she had none of her medication because she had taken the whole week (c) it was a bank holiday weekend so she couldn't get her medication replaced (d) family saying that she shouldn't be released as there was noone to look after her. We persuaded them to keep her in another night (they were initially adamant they would just send her home in a taxi if we wouldn't pick her up!) and I went up the next day to fight for them to keep her in and sort out proper care for her.

Despite this being the second overdose in 6 weeks, no follow up care with a psychiatrist was arranged (or indeed any follow up - they hadn't even contacted her CPN). No consideration seemed to have been given as to whether she was able to remain safe at home and or whether she needed additional care. I had to fight for that and if I hadn't advocated for my mum with the support of her CPN, I imagine she would have been sent home and would have taken another overdose in the following weeks.

Instead her medication is now locked away and she has district nurses come in twice a day to make sure she gets the medication she needs for her long term condition (which affects her memory, mobility and impulsivity amongst other things).

A patient who takes 2 overdoses in 6 weeks and has problems with impulsivity surely needs more thought and care than one night in hospital and then attempting to send her home in a taxi with no medication and no support and no reconsideration of the care plan.

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Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside 3 weeks ago
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 30/04/2024 at 10:43
Published on Care Opinion at 10:43


Dear ttofee78

I am very sorry to hear of your experience and can understand the concerns you are raising.

I would be grateful if you could provide some more information about your mum so I an review this along with the AMU consultant as this feedback is completely anonymised. This will allow us to look into the circumstances and share learning with the team.

Again I can only apologise for your mum's experience during her hospital stay and hope she is improving with the support she is now getting at home.

I have given email contacts below either for myself or the feedback team so you can contact us with more information if you and your mum are happy to do so.

Kind Regards

Linda Nicol

lindaa.nicol@nhs.scot or

tay.feedback@nhs.scot

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