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My experience was first class

Posted By K1llaghtee

"My experience was first class"

About: The Ulster Hospital / Plastic Trauma Clinic The Ulster Hospital / Ward 4C Theatres / Recovery / Day Of Surgery Admissions (Ward 8)

(as the patient),

I recently spent an overnight stay in ward 4c following plastic surgery in Ulster Hospital. My experience was first class. From my initial encounter with empathetic staff in ward 8, wonderfully kind and efficient radiographers (Rebecca & colleague), John the porter, friendly and professional anaesthetist and theatre staff, caring staff in the Recovery ward, the completely efficient and thoughtful staff on ward 4c and finally my consultant, Dr. Bond, in whom I have every confidence. 

My sincere thanks to all.

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Responses

Response from Gerald Murphy, Service Lead Acute Domestic and Portering, Patient Experience, South Eastern HSC Trust 2 weeks ago
Gerald Murphy
Service Lead Acute Domestic and Portering, Patient Experience,
South Eastern HSC Trust

Submitted on 30/04/2024 at 09:29
Published on Care Opinion at 09:34

Hi

Thanks very much for taking the time to provide such positive feedback and glad you had a good experience and had such excellent care provided. I will ensure your comments are passed on to relevant staff.

Thanks

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Response from Jenny McMahon, Lead Nurse Surgical Specialties, Surgery - General, South Eastern Health & Social Care Trust 2 weeks ago
Jenny McMahon
Lead Nurse Surgical Specialties, Surgery - General,
South Eastern Health & Social Care Trust

Submitted on 30/04/2024 at 09:36
Published on Care Opinion at 09:36

Dear K1llaghtee

Thank you for taking the time to share your experience with the various staff and teams during your preparation for surgery and through to your overnight stay on ward 4C.

It was lovely to read the comments, which will be shared with the teams and the staff mentioned.

I hope you are continuing to recover from the surgery and wish you well for the future.

regards

jenny

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Response from Cathy McDowell, Interim Lead Nurse ATICS, Surgery - Anaesthetics, Theatres & ICU, South Eastern Health & Social Care Trust 2 weeks ago
Cathy McDowell
Interim Lead Nurse ATICS, Surgery - Anaesthetics, Theatres & ICU,
South Eastern Health & Social Care Trust

Submitted on 30/04/2024 at 09:49
Published on Care Opinion at 09:49

K1llaghtee,

Thank you for your lovely review of our plastic surgery services. It is always nice for the teams to hear when patients experience a "first class service" and that they are friendly and professional, I will pass your thoughts on to them.

I hope you are recovering well from your surgery and that you have a speedy recovery,

Cathy

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