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They treated me with the highest respect and courtesy

Posted By Arora67

"They treated me with the highest respect and courtesy"

About: Daisy Hill Hospital / Day Procedure Unit (Endoscopy)

(as the patient),

I would like to say a huge Thank You to the all of the staff in the Day Procedure (Endoscopy Unit) Daisy Hill Hospital who treated me with the highest respect and courtesy during my time there this afternoon.  

They allayed my anxieties by talking me through the steps of the process, addressing me by name and taking time to discuss the outcomes afterwards.

The two Endoscopy Nurses put me at ease checking regularly that I was ok.

Such a lovely team of staff! 

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Responses

Response from Endoscopy Ward Manager, Acute, Southern Health and Social Care Trust 2 weeks ago
Southern Health and Social Care Trust

Submitted on 29/04/2024 at 12:43
Published on Care Opinion at 12:43

Hi,

Many thanks for taking your time to write us some lovely feedback.

We are delighted you have informed us of your positive experience.

We are committed to providing a high standard of patient care and to ensure all patients are treated with respect.

I will pass on this lovely feedback to my team.

Regards

Natasha

Endoscopy manager

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