"Gone downhill rapidly"

I have been with this practice for many years, apart from having an excellent Doctor and wonderful health care assistant the rest have gone downhill rapidly in the past few years. I refer to Guildhall. I am not at all happy with the control the receptionists have over if you can see a Doctor, do they have medical training to establish my needs - No I don't think so. When having an early appointment 8.30 a.m. cannot get in as door is locked - why?

Why is it so difficult to get an appointment - when you press the urgency - suddenly an appointment becomes available what is going on. I guess the receptionists are only doing as they are told. What was wrong with the old system of booking an appointment without getting the third degree. Why don't you make booking online a possibility makes a lot of sense.The phone system is very frustrating, I watched the phones ringing and they were not being answered, in fact two of the staff were so busy dressing each others hair!!!! By this time there were 10 people waiting to book in and the automatic system as usual was not working.

In conclusion what is happening to what was a splendid practice, it really needs looking closely at. How about a patient survey to find out what is wrong with your services, of course if no name is required you will get honest answers. By the way I cannot fault Barrow at all and make sure that I attend there and not Guildhall.

It would be very polite to receive an answer to the reviews. I note that you do not answer many reviews - why.

Sending an e mail why can't they be answered same day. This really should be happening.