This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Calm peaceful atmosphere, friendly faces and gentleness

Posted By hekadg57

"Calm peaceful atmosphere, friendly faces and gentleness"

About: Trauma & Orthopaedics / Major Trauma Unit

(as the patient),

I was admitted to the major trauma centre ward 8 RVH Belfast in March 2024 with multiple fractures following a horse riding accident.

I am so grateful for the support and kindness I received from every member of staff. In discussions and plans about all aspects of my care my experience and my opinion mattered and I felt heard. I saw the same staff during my stay and that made me feel more confident and reassured. Because they saw me every day they could see the progress I made, and celebrated the small goals with me. 

Your world shrinks when you are a patient, little things become important, a calm peaceful atmosphere, friendly faces and gentleness. Little things like Emma washing my hair with a special magic shower cap cheered me up and made me laugh. When things were tough Colin listened and made me feel better. 

I witnessed the very best of the NHS and every member of the major trauma team; doctors, nurses, allied health professionals, nursing assistants and ancillary staff played a part in my recovery. 

Thank you for all your skill and care you put me back on my feet and I’m very grateful. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kate Russell, Lead Nurse , Major Trauma, Belfast Health and Social Care Trust last week
Kate Russell
Lead Nurse , Major Trauma,
Belfast Health and Social Care Trust

Submitted on 30/04/2024 at 15:20
Published on Care Opinion at 15:41

Dear hekadg57, my name is Kate Russell and I am the lead nurse for the Major Trauma Ward.

Can I take this opportunity to thank you for your very kind feedback. I have passed this on to Emma, Colin, the nursing staff and the wider multi-disciplinary team within Major Trauma. I know all staff will be really encouraged by it and will appreciate it greatly.

Sending you every best wish for a speedy recovery and hope that you are doing well at home.

Best wishes, Kate

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k