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Care Opinion

I'm glad things are changing

Posted By Miss PP

"I'm glad things are changing"

About: Adult Mental Health Services - Community (City) / City Central Local Mental Health Team (LMHT)

(as a service user),

I became quite ill about 1987. I was quite young and couldn’t express myself and just went with the flow. I was very young and probably needed some form of gentle counselling. I believe black people tend to keep things to themselves which can manifest its self later on, which happened to me. I think it is also viewed as a big shame. Especially back in the 1980s and 90s.

I'm glad things are changing and there are more people in the mental health team that looks like me, a black menopausal woman.

A bit more greenery would also be welcomed in your assessment rooms.

I also don't like your entrance to the Highbury site. With bollards up and a fleshing orange signs for a lockdown to the site and a sign saying that the nearest hospital is Queen Medical Centre, which is at lest 6 to 7 miles away.

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Responses

Response from Joanne Halstead, Service Manager, City Local Mental Health Teams, (LMHT) East, Central, North and South., Nottinghamshire Healthcare NHS Trust 2 weeks ago
Joanne Halstead
Service Manager, City Local Mental Health Teams, (LMHT) East, Central, North and South.,
Nottinghamshire Healthcare NHS Trust

Service Manager, Adult Mental Health City Community, Safeguarding Link Professional

Submitted on 29/04/2024 at 12:18
Published on Care Opinion at 12:18

Good morning Miss PP,

Thankyou for taking the time to share your reflections on how services have changed over the years. I was not here in 1987 but it is very important to us nowadays that our workforce is representative of the local community with all the diversity and experience that this brings. We are also committed to reducing stigma around mental health issues and work with the local Integrated Care Board in Nottingham to support those who may find it harder to access help.

As a Local Mental Health Team based at Highbury we share meeting rooms with many other departments and we have a new outpatient facility at The Glade which looks more modern. I will pass on your suggestion regarding the appearance of the assessment rooms. We do not have influence over the main entrance and signage but again I will pass this onto the relevant department to see if anything can be improved. I hope this will help.

I would like to wish you all the best in future,

Joanne

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Response from Zenn Athar-James, Highbury Site Co-ordinator, Highbury Hospital, Nottinghamshire Healthcare NHS Foundation Trust 2 weeks ago
Zenn Athar-James
Highbury Site Co-ordinator, Highbury Hospital,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 30/04/2024 at 15:41
Published on Care Opinion at 15:43

Afternoon Miss PP,

Thanks for the feedback. We’ll bear this in mind when looking at the entrance to the site.

The lockdown sign doesn’t flash unless there is an incident, though I do appreciate it is very visible. The sign and the barriers are there to help us manage access and the safety of all those who use Highbury Hospital.

The sign at the entrance to the site advises people that the nearest Accident and Emergency is at Queens Medical Centre, because there is no A&E at Highbury.

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Update posted by Miss PP (a service user)

Hey

Thanks for your recent email.

I'm glad things are changing for the good.

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