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Care Opinion

I was made to feel safe and relaxed.

Posted By raintc98

"I was made to feel safe and relaxed."

About: Royal Cornwall Hospital (Treliske) / Ear, Nose and Throat

(as a service user),

I was made to feel safe and relaxed.

Perfect NHS. Thank you

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust last week
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 07/05/2024 at 09:58
Published on Care Opinion at 09:58

picture of Jess Saunders

Dear raintc98,

Thank you for taking the time to share your story with us. I was pleased to read about your experience in our ENT department where you felt safe and relaxed.

I am responding to you as a member of the Patient Engagement team here at the Royal Cornwall Hospitals NHS Trust, but I will ensure the team looking after you receives your lovely feedback.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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Response from Clare Pitt, ENT and Audiology Service Manager, Audiology, Royal Cornwall Hospitals NHS Trust last week
Clare Pitt
ENT and Audiology Service Manager, Audiology,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/05/2024 at 15:23
Published on Care Opinion at 15:23

Dear raintc98

My name is Clare Pitt and I am the Service Manager for Ear, Nose and Throat. Thanks for taking the time to let us know about your recent experience. It is wonderful to hear that you were made to feel safe and relaxed. We strive to provide a positive experience for our patients and so the team will be pleased to know we achieved this for you when I pass on your comments.

Thanks again for writing to us.

Kind regards

Clare Pitt

ENT Service Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by raintc98 (a service user)

I was nervous for days worrying about the surgery. That worry lessened hugely thanks to the amazing ENT staff. Worry ended then just a short wait. Then I awoke and it was all done.

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