"Given mixed incorrect information by call handlers"

Twice now I have called to chase up my GP call back as it has been six weeks since I raised a ticket (plus another 8 weeks from before the test results text). On both occassions the call handler stated if I called back at 8am the next day I would have my request marked as urgent so that it was dealts with quickly. I have arthritis so the pain I go through to get up early is intense, but I did it both times only to be told the call handler was giving me miss-information both times and nothing would be done. After the first time it happened, I was told the miss-informing call handler would be spoken to (after listening to the call - which I gave them to time and date details for) so it did not happen again but it did happen again so clearly that was not done either. It has been the six weeks now and the lady I just spoke to today was very rude and abrupt on the call (cut me off after I started to speak just to shut me down quickly). I have a job dealing with difficult situations and calls myself for a charity and if I spoke to someone in that manner (immediately defensive, patronising and just not listening) I would not class myself as being good at my job. It was the same lady as last time and she was just a rude then too (I will try calling on a different day to avoid them) She needs to have a think about how she speaks to people. I had to hang up as they would not let me say anything. I get there are major issues at both GP surgeries and Hospitals (not entirely sure why it has gone so wrong though), but talking to people with respect is free and resolving the call handler issue is a quick fix, so rather that being annoyed at getting a call you should fix your internal issues and attitude.