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"What a team!"

About: Solihull Hospital

I had surgery to repair a perforated eardrum, and the staff made the experience as smooth and pleasant as possible. I did have rather a long day at the hospital as ended towards the end of the surgery list, though that meant I got to see the very good aftercare for the other patients in my bay and got a better idea of how long I would be there after surgery (the team like to keep patients for 4 hours to ensure sufficient recovery from the procedure. The team kept me up to date while I was waiting, and once I was in for the anesthetic, the team were amazing, talking me through everything, reassuring me etc. Once I was in recovery, the team promptly let my husband know.When I woke up, after maybe half an hour I was able to eat some rather lovely macaroni cheese. (And a chocolate moouse a little later). I was allowed home at about half 8 and sent home with an aftercare package. The only slight niggle was perhaps down to a little miscommunication. Recovery time is 1 to 2 weeks, and during the pre op procedure the month before, I was reminded to get my sick note before I left hospital. When I asked for this, it turned out I should have asked for a sick note in advance, but this has been posted to me. Overall though, a good experience. I really value our NHS.

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Responses

Response from Solihull Hospital last week
Solihull Hospital
Submitted on 29/04/2024 at 11:45
Published on nhs.uk at 11:45


Dear Lucy

Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are really pleased to hear how well your surgery went and how well looked after you were by the team before, during and after your procedure.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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