"No duty of care"

I had a baby on 12/01/24 via c-section.

When I went to see my midwife (not at Bilston urban village) she looked at my C-section scar and told me it was infected, she then called the surgery to get my seen by the dr that day as I needed antibiotics, I was told to use the triage system online via a link sent in a text.

I did that and the triage service wasn’t available… what a surprise.

I then had to call them back (your waiting at least 20mins each time you call for them to answer)

Spoke to the receptionist who told me I needed to see a nurse before the dr even though my medically trained midwife told them it was infected they needed it verified by there own staff, I said so when will I get a dr’s appointment… told to call back at 8am the next day… I said no this is an emergency, told me I need to see the nurse, then book in with a dr.

Long story short, within a couple of hours I went from bad to worse and had to go into hospital because of my infection and was administered antibiotics.

This could have all been avoided if they just did there jobs correctly.

No care for people at all.