I recently attended the Minor Injuries Unit University at Hospital Wishaw following a bad fall.
Having been unable to get through to NHS 111 (using the app and trying to call), I went over to the A&E department to book myself into the reception. The waiting area looked really busy and I was preparing myself for a lengthy wait.
I was extremely surprised when I was called through to the Minor Injuries Unit after only 30 minutes !
A wonderful nurse (Ali) introduced herself and she was extremely professional. I felt respected and was impressed by her calm and caring manner.
Ali was able to demonstrate compassion and empathy for the injury I had sustained. The whole process was dealt with so efficiently and in such a satisfactory manner .
Thanks Ali for all your care and attention. I really feel you listened to me. Your care was excellent and very much appreciated.
"Excellent care and efficiency"
About: Emergency Department / Minor Injuries Emergency Department Minor Injuries ML2 0DP
Posted by Podstar 1 (as ),
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See more responses from Caroline Casey
Update posted by Podstar 1 (the patient) last week