"Emercency admission after collapse"

I have AF (irregular rhythm), and experienced several collapses in the past. Had a previous ablation to help at a different Trust. However, I recently experienced a further collapse at home worse than any previous and felt really unwell.

My Husband called an ambulance as he was very concerned. The ambulance which arrived had been diverted to me as I was deemed a Cat 1 and arrived within 45mins. I was taken by ambulance to Pilgrim Hospital. The ambulance crew were professional and reassured me throughout whilst monitoring me all of the way there. I was treated with respect and dignity throughout.

On arrival at the A&E I asked how many ambulances were waiting they said 5 and I asked for an extra blanket if I was to wait my turn in the ambulance queue to be admitted as I was cold. However, within minutes I was taken straight in to be assessed further and then on into Resus to be monitored more closely whilst awaiting further scans and tests. The staff were extremely busy in the department but I felt they were courteous, efficient and professional in their dealings with me, apart from one staff nurse. The nurse was not only letting me the patient down in their lack of care after they were given responsibility for me in Resus,  but they had disappeared somewhere else in the department, but was letting their team down by also not been supportive with them when asked.

I was disappointed by this nurse's inaction as it also delayed my subsequent discharge as they had been asked to collect my medications I was later discharged with. This nurse's inaction when having my cannula removed was dismissive when asked by another nurse to get a plaster after removal, (due to my allergy with some plasters and come up with weals on my skin which take some days to go), which they replied it will be fine. I feel this nurse let their colleagues down again who were already extremely busy themselves.

I do remember the nurse's name for reference. My concerns were for the team and mine or other patients safety by this individual.

I was subsequently admitted into another hospital for a further procedure in the weeks that followed. 

Having had a 99% positive experience by all of those involved in my care on this occasion, this individual let the whole team down and things  should be looked into in this regard as I don't feel they carried out their  duties with their care/ lack of care for me in Resus.

I feel grateful to have been discharged home but things could have been so different as a result of this nurse's actions.