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"Not helpful"

About: Good Hope Hospital

After waiting 4 years for an appointment with pain management I was given a phone appointment. I thought this was going to be for where my pain was then I would get an in clinic appointment to discuss ways of helping me manage the pain. But that wasn't the case after ringing me late, I was told that as I couldn't take painkillers little could be done. I then suggested hydrotherapy or physio therapy and was told perhaps I could get in touch with my doctor myself and only after saying it was hard to get that without a referral was o told the doctor would do it. That was the entire appointment no follow-up nothing. The whole conversation lasted less than minutes. Very disappointed.

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Responses

Response from Good Hope Hospital 6 days ago
Good Hope Hospital

Submitted on 29/04/2024 at 13:02
Published on nhs.uk at 13:02

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that after so long waiting for a pain management appointment it wasn't to your satisfaction.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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