"Bad service and no follow up "

The staff and consultants really don’t care at this eye department, I spent 3 years the first year they lost my mums eye results on all the tests she had . So another 2 years with long waiting lists and constant eye exams that had all been done at every appt . Bjt never got to see a consultant, when you did it was nothing but complaints from the consultant it was not his dept of specialty. Mum had a cataract and and a further layer which still didn’t help , went back and forth and eventually saw another consultant who was very rude said he can see something and you will get a appt for the problem that was 2 years ago now and we are still waiting . I can’t say anymore about this department as it’s completely disjointed and lets the rest of the nhs and patients down . My mums eye is still not sorted .