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I can not praise them highly enough

Posted By cruxjq57

"I can not praise them highly enough"

About: Royal Cornwall Hospital (Treliske) / Endoscopy/Colonoscopy

(as the patient),

I was very anxious but the team were wonderful at keeping me calm

They treated me with great respect and were very attentive

Despite being a very busy unit there was a really good atmosphere and the staff were all very happy 

I can not praise them highly enough

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Responses

Response from Anna Betts, Deputy Sister, Endoscopy Department, Royal Cornwall Hospitals NHS Trust 2 weeks ago
Anna Betts
Deputy Sister, Endoscopy Department,
Royal Cornwall Hospitals NHS Trust

Submitted on 25/04/2024 at 13:02
Published on Care Opinion at 13:02

good afternoon Cruxjq57,

Thank you so much for taking the time to leave the endoscopy unit such excellent feedback. I am glad that you had such a positive experience with us and you was reassured throughout your journey on the unit.

I will make sure that the team receive your feedback, and once again thank you for taking the time to leave this.

Kind regards

Anna Betts

Deputy sister

Endoscopy unit

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Response from Endoscopy Unit Lead, Endoscopy, Royal Cornwall Hospital 2 weeks ago
Royal Cornwall Hospital

Submitted on 25/04/2024 at 13:21
Published on Care Opinion at 13:21

Good afternoon cruxjq57

Thank you very much for your feedback. I am very pleased you had a positive experience and the team were wonderful at keeping you calm.

Feedback is very important to us and to ensure we deliver a high standard of care so I will ensure your feedback is shared with the staff.

Kind Regards

Lynsey Farrell

Endoscopy Unit Lead

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