"Unhelpful "

I was there today this morning for an ultrasound referral, I was told to be in at 9 am sharp to be reviewed however, when I arrived They had no idea about my ultrasound referral and made me wait two hours to be seen by someone to be told that I’d have to wait either today or tomorrow for the ultrasound. When I spoke to one of the receptionists in regards to not being able to due to having lectures and asking several times if they’d be able to call me, they refused and told me that I have to sign a refusal for treatment which wasn’t the case. I felt very unheard and honestly disrespected by one of the nurses as she had the attitude that she didn’t want to be there she didn’t wanna help.