"Pleasant and efficient "

I rang at 8.15 and was told that I was 13th in the queue. I spoke to the receptionist surprisingly quickly and was given an appointment at 10.30 as a follow-up to an ear problem I’d been treated for the previous week. I was seen punctually and was very satisfied with the the treatment by the doctor. This was typical of what I have experienced since joining the practice 5/6 years ago.