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10/10 for Professional and Caring Paramedics

Story from nhs.uk

"10/10 for Professional and Caring Paramedics"

About: South Western Ambulance Service NHS Foundation Trust

I'd had a night of chasing 111 and finally a doctor arrived at 3am. At 8.30am this morning 2 paramedics one of whom told me his name.They apent an hour with me doing blood pressure checks and ecg and checking my current meds being both very professional and reassuring and even phoned my GP to discuss. They were both excellent practitioners, explained everything to me and reassured me and calmed my anxiety. I would rate them higher than 10/10 as excellent if I could. After 2 recent unplanned stays in Glos Royal hospital paramedics did a great job of both talking to me in a reassuring and compassionate manner whilst being professional and informative the whole time. Thank you both!

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust last week
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/04/2024 at 12:15
Published on Care Opinion at 12:17

Good morning,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended, though we are sorry that you had to experience this at all.

For confidentiality, all patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you are recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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