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Nothing but admiration for the staff

Posted By Gym User

"Nothing but admiration for the staff"

About: St John's Hospital / Head and Neck

(as the patient),

With not having been a patient in a hospital for over 60yrs I was apprehensive about going in as a patient to ward 19a St John’s.

After being let out after 3 weeks treatment I have nothing but admiration for the work and care the staff gave to myself and all the other patients.

I watched as every patient (and there was some awkward patients) were given the same care and attention and information from every member of the team; domestics, nursing assistants, nurses and doctors also passing on their knowledge to their trainees.

Thank you again for looking after and getting myself better.

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian last week
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 29/04/2024 at 10:04
Published on Care Opinion at 10:04

picture of Claire Withnell

Dear Gym User,

Thank you for taking the time to post your feedback on Care Opinion regarding Ward 19a at St Johns.

Its lovely to read that you were treated with such care and attention from all the staff and I'm glad you are feeling better after your stay.

I have shared your feedback with the team at St Johns and I am sure they will be delighted to receive this.

Best wishes,

Claire

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Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian last week
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 30/04/2024 at 12:33
Published on Care Opinion at 12:33

Dear Gym User, thank you very much for the very positive comments that you have posted re ward 19a at St Johns. I hope you are continuing to recover and I will ensure that all staff in ward 19a are aware of your very positive comments.

BW
Agnes Ritchie

Associate Nurse Director

St Johns Hospital Livingston

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