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A safe space to speak without any judgement

Posted By woodpeckerrm48

"A safe space to speak without any judgement"

About: Mountainhall Treatment Centre / Psychology

(as a service user),

At the beginning of the year I suffered a mental breakdown. I felt very unwell, very alone and completely isolated. 

My doctor was so very supportive and recommended I seen a lady from the mental health occupational therapy service and a male mental health nurse along with medication.

It was nerve wracking for me to speak about my issues but both the OT lady and Mental health nurse were so warm, kind and welcoming. They have and are an invaluable and irreplaceable support to me during a very difficult stage in my life. 

They continue to support me giving me techniques to cope, a safe space to speak without any judgement and can also help to point out my thinking or perception. Or lack of at times.

They never rush me but I can see that they are so very busy and stretched. They desperately try to slot me in because so many people need their help and support.

I think perhaps we are limited to how many times we can be seen due to this.

I would ask that this be looked at. I feel we could do with more OT/mental health support and people should be able to attend for as long as they need to and the professionals shouldn’t be under any sort of pressure.

It’s been a lifesaver for me and I’m sure lots of other people too. 

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Responses

Response from James Tallach, Patient Feedback Officer, Patient Services, NHS Dumfries and Galloway 2 days ago
James Tallach
Patient Feedback Officer, Patient Services,
NHS Dumfries and Galloway

Support officer for the Patient Services Team who have oversight of all patient feedback and complaints to NHS Dumfries and Galloway.

Submitted on 02/05/2024 at 11:20
Published on Care Opinion at 11:20

picture of James Tallach

Dear woodpeckerrm48

Thank you for taking the time to provide us with your feedback and being so open about your experience and how it made you feel.

I am pleased to learn that you had such a positive experience with your mental health nurse and the mental health occupational therapy service. It is reassuring to hear that you have received patient centered and appropriate treatment, care, and support on an ongoing basis and of the impact this has had for you moving forward in your life.

It is however concerning to hear that you feel that the teams who support you are so busy and stretched, and that there are limitations around how many times patients in need can be seen due to the pressures on the service. It would be useful to get more information from you so we can look into this further and see if we can take any learning from your experience.

If you would be happy to discuss this, please contact the Patient Services team at NHS Dumfries and Galloway on 01387 272733 or at dg.patientservices@nhs.scot.

Thank you once again for your feedback.

James.

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