This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Not fit for purpose

Story from nhs.uk

"Not fit for purpose "

I contacted the gp on18th April because my child had the Hpv vaccination at school on the 16th and had 5 nosebleeds on the 17th. He never has them so I was concerned. I spoke to 111 that evening and they said to contact gp the following morning which I did. I received a text saying they've never heard of this happening and its not uncommon for children to have nosebleeds. My child never has nosebleeds and it wasn't unreasonable to be concerned. If I can't trust the NHS to help if things go wrong, I will definitely have to rethink further vaccinations. Literally no patient service at all, only text replies and my child wasn't even checked over. Terrible service!!!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North Chelmsford NHS Hcc last week
North Chelmsford NHS Hcc

Submitted on 24/04/2024 at 11:03
Published on nhs.uk at 11:03

Dear Patient

Thank you for your feedback. I am sorry to hear that your child was suffering nosebleeds and I do hope they are better now.

All requests for appointments are clinically triaged by one of our GP partners. Outcomes can be giving advice, signposting to the pharmacy or another service, issuing prescriptions, or, if clinically necessary, an appointment will be offered either on the telephone or face to face. In this situation, it appears the GP did not think it was necessary to see your child and communicated this to you via text.

If you could email the practice at mseicb-me.nchc@nhs.net with your child's name and the details as per your above review, I can look into this for you and review the decision with the doctor who triaged your request. Please mark your email for my attention.

Kind regards

Carrie McSpadden

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k