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Brilliant staff

Posted By revdave

"Brilliant staff"

About: Queen Elizabeth University Hospital Glasgow / Clinical Haematology (Ward 4c)

(as a service user),


It was the the staff who made my time in hospital so much easier. They were brilliant, they got the balance perfect between friendliness and professionalism,  and instilled a deep amount of trust. 

Everyone from the tea lady to the consultants worked together as a team and I am very grateful for the consultants willingness to listen to my concerns and daft questions, taking them seriously and answering them in a way I understood.

Staff skills

Staff skills


My only comment would be that time needs to be set aside through the day for personal hygiene. There were at least three days when I was unable to shower because of infusions etc...   I was about to get in the shower several times when I was interrupted for observations bloods etc...  however all in all 10/10.
Staff attitude

Staff attitude


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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/05/2024 at 12:26
Published on Care Opinion at 12:26

picture of Nicole McInally

Dear Revdave

Being in hospital can be a difficult time, so I am glad to hear that the staff made your time in hospital easier. The team will be delighted to hear that they got the perfect balance between friendliness and professionalism. I am pleased that the consultants took the time to answer your questions and listen to your concerns, and explained things in a manner you could understand.

Thank you for highlighting the issues regarding personal hygiene, and please accept my apologies for this. This will be discussed with the team to see how we can avoid this happening again.

It means a lot to our staff when patients take the time to share their feedback and I’d like to thank you on their behalf.

Best wishes

Nicole

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