"Bad communication and not listened to"

My wife got admitted to Forth Valley Royal Hospital because of appendicitis. During our time in A&E she nearly fainted because of the pain and I lay her on the chairs, feet up. Both receptionists and a triage nurse had seen us, but no one came to check if we were ok or needed anything, instead they kept on chatting to each other.

She underwent surgery but afterwards no one ever told us what has actually happened. We had to ask for information on several occasions and heard snippets here and there. We still don't have the whole story, we have requested all her medical records. 

She got discharged 6 days later but still complained about pain in her right lung and being short of breath. All doctors dismissed it as a reaction to the surgery but didn't think it necessary to investigate further.

A day later we had to go back to A&E because she was in so much pain. In the end her lung collapsed which maybe could have been prevented if they took her more serious the first time. 

During her second time in A&E she was not able to get a bed as there were none available. A nurse told her at around 12am in the night that she might have to be discharged as there were no beds. This caused unnecessary distress for my wife and she had to ask a doctor if that really was the case. Luckily the doctor said no they need to find out what's going on with her lung. Eventually she got a bed in the Clinical Assessment Unit at 3am in the morning. At around 7am another nurse came and said she now needs to get up and ready to give up her bed. Again, this caused panic which could easily be prevented if they would actually take a minute longer to explain the situation as it turned out she was just getting moved to a different bed in the unit. 

All these examples of bad or no communication and the caused distress could have been prevented. We are aware that nurses and doctors are at their limits due to staff and bed shortages, but it surely wouldn't take much to take a minute to see what's actually going on before giving a patient wrong information.