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Awful service

Story from nhs.uk

"Awful service "

About: Beaumont Hospital

We came to emergency area in Beaumont hospital because a screen fall out in the head of my girlfriend and the doctor decide to make a blood test, which take more than 7 hours to be done. After that they realised they have to do a A C Twhich is clear the first option when you get this kind of situation. Is been more than 3 hours and we still waiting for that. When we asked the nurse if everything is ok she just said laughing on us “you are not on holidays” which kind of professionalism is that???? All this time provoked to my girlfriend a big painful and nausea which could be unnecessary if they did at the beginning the A C T and not the blood test. This is not a restaurant that the food can be better or the service, we are talking about health, and this should be a priority. Is been one of the worst experiences in my live being in a hospital.

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Responses

Response from Beaumont Hospital last week
Beaumont Hospital

Submitted on 24/04/2024 at 17:55
Published on nhs.uk at 17:55

Hello,

Thank you for reaching out to us. My name is Lou and I’d like to assist you. I work at the Beaumont Hospital in Bolton, which is part of Circle Health Group.

In your message, you kindly advised us that you’d received emergency treatment at the Beaumont Hospital however, we do not have an emergency facility at our hospital.

There is a Beaumont Hospital in Dublin but this is not part of Circle Health Group – it is part of the Health Service Executive in Ireland. You can view the hospitals details on their website, here https://www2.hse.ie/services/find-urgent-emergency-care/beaumont-hospital-emergency-department/.

You can also view all of Circle Health Group’s hospitals on our website, here https://www.circlehealthgroup.co.uk/hospitals

If your NHS review does involve Circle Health Group in any way, I’d be more than happy to look into your comments to understand what happened in your case. However, if your review is for the Beaumont Hospital in Dublin, please could I ask for you to delete the review from our page?

I hope to hear from you soon.

Kind regards,

Lou

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