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Efficient Caring and Professional

Story from nhs.uk

"Efficient Caring and Professional "

About: South Western Ambulance Service NHS Foundation Trust

92 year old father fell at home. The Ambulance crew arrived from St Leonards and from the onset took control of the situation to assist my father. I was very impressed by their understanding and care shown both to him and ourselves. Thankypu

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust last week
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/04/2024 at 12:19
Published on Care Opinion at 12:20

Good morning,

Thank you so much for providing us with feedback on the recent service your father received from us, it is much appreciated! We are so glad to hear that he was well looked after by the ambulance crew who attended, though we are sorry that he had to experience this at all.

For confidentiality, all patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope your father is recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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