"Excellent Customer Service"

Trying to be pro-active with my health care I arranged a blood test at Stoke Mandeville hospital last week to ensure that a disease I have had in the past has not re-occurred. There are no symptoms only a blood test will do.I thought it a waste of my GP's time to make an appointment just to make a referral. SM declined to do the test- a referral ( letter or otherwise) is required ( hidden in the small print). So I mailed Poplar Grove thinking an appointment would be required. No- I had a response within a couple of hours.The GP concerned ( I think the rules prevent me naming her) had arranged a referral straight away and explained what would happen when the result came through. Excellent service from the GP at Poplar Grove and I did not waste their time with an unnecessary appointment. Thank you Poplar Grove !