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Very unhappy

Story from nhs.uk

"Very unhappy"

About: Dr Abdel-Malek

It is so hard to get to see a doctor. I have been a patient for many years and have never experienced such difficulties. At 8am I have rung in only to be told that the appointments are all gone. The system has changed again and is even worse. I know that I am not the only one who is dissatisfied I have heard many complaints.

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Responses

Response from Dr Abdel-Malek 2 weeks ago
Dr Abdel-Malek

Submitted on 20/04/2024 at 11:48
Published on nhs.uk at 11:48

Thank you for your feedback. We apologize for the difficulties you've experienced in booking appointments and appreciate your patience as we work to improve our system. Please know that you can always email us with any queries. Additionally, we offer a walk-in session every Wednesday from 2 PM to 5:30 PM where you can discuss your concerns face-to-face without an appointment. We are committed to addressing these issues promptly and improving your experience with us. Thank you for bringing this to our attention. Management Team

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