"Cataract op."

To be honest, whilst I would recommend this service I do think some of your staff need more training in dealing with the elderly or those who get easily confused. I went with my Mum as her carer and the optician was quite curt when she was unsure about using drops and no assistance was available and it seemed ‘pot luck’ whether the surgeon would be willing to give the extra procedure meaning the follow up drops were less essential.

If this is a useful procedure for those less infirm or living alone then why not book those patients with a surgeon willing to give that?

Also the nurse really spooked my Mum on the day of the procedure by suggesting she would need glasses for reading, glasses for distance and glasses for everyday use and told me as my Mum wasn’t wanting to have 3 sets of glasses then they couldn’t go ahead!!!

Even I wouldn’t be happy with that when we were told she’d just need 1 for longer distances.

She was quite sharp with my Mum. Other staff members were lovely. As you are often dealing with older people then all staff should be trained and there should be consideration given. I managed to intervene and we spoke to the person doing the procedure who reassured my Mum who was then happy to go ahead. Please remember that some of your older patients need patience