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"Using Anima"

About: Vine Medical Group

The Anima application was brought to my notice in March. Using it and the Vine medical group's reaction to it was a revelation. I was able to record full details of my concern without the stress and inconvenience of trying to impart the same information by telephone. Soon after sending the details I was contacted by the practice. This triggered advice on dealing with my concern which has involved getting a chest x-ray, a follow up CT scan, prescription of antibiotics and follow up visit to be checked. At each stage, I have been contacted and dealt with by different doctors in the practice who all did their best to progress my treatment. I am sure that without the use of Anima my treatment would not have progressed so well. I recommend that all patients are made aware of the benefits of using Anima.

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Responses

Response from Vine Medical Group last week
Vine Medical Group
Submitted on 22/04/2024 at 16:38
Published on nhs.uk at 16:38


Dear Peter,

Thank you so much for leaving us such a lovely review.

We're so pleased to hear that you found using Anima easier than contacting us by phone. The purpose of us using Anima as an online system was to achieve exactly that.

I hope you are now feeling better.

If you'd be interested in supporting the practice by giving us further feedback as part of our Patient Participation Group please pop me an email at hiowicb-hsi.vinemedicalgroup@nhs.net

Kind Regards,

Sarah

Assistant Practice Manager,

Vine Medical Group

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