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"Most of us are the experts in our own bodies"

About: Dumfries & Galloway Royal Infirmary / Outpatient Services

(as a service user),

As someone who lives with a number of conditions, I know my body better than anyone. My health is complex. There isn’t a day that goes by where I don’t live with the symptoms. 

Being pretty much told at my Surgical Outpatient appointment that I was imagining something made me feel really anxious. But it also made me realise that what I had heard about women of menopausal age being made to feel like they were making stuff up is absolutely true. No it’s not in my head. I haven’t imagined a great big lump. I haven’t imagined that it continues to grow. I haven’t imagined that it’s uncomfortable. Those things are all true.  To say I was disappointed in the approach of the doctor today is an understatement. It has left me seething. The only positive I can take away is that I’ve been referred for diagnostic testing. But even then I was made to feel like it was unnecessary. 

Here’s a plea. If you are actually serious about Realistic Medicine, trust your patients please.  Most of us are the experts in our own bodies, not the medics who dip in and out of our journeys. I’m not a timewaster or a hypochondriac. What I am though is terrified that I’ve got something seriously wrong with me and I’m not being heard. 

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 5 days ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 29/04/2024 at 14:55
Published on Care Opinion at 14:55


picture of Michaela Cannon

Dear Galloway,

Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience and the distress and frustration this caused in you feeling that you were not listened to.

We would welcome the opportunity to share your feedback with the relevant staff with a view to learning and improving our services for patients and in order to do so, it would be helpful to have more detail about your personal experience. If you are happy and comfortable in doing so, please contact our Patient Experience Team on 01387 272733 or via email at dg.patientservices@nhs.scot.

I do hope that you feel able to reach out to us and allow us the opportunity to look into this matter further for you.

Kind regards

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