"Appalling service"

Mum left hospital last week and took her new prescription to surgery. I was reassured that her new prescription would be ready and sent to the chemist in plenty of time before her hospital supply ran out. However a week later the chemist has not received it. I rang the surgery to be told that the prescription had not been sent and that they couldn’t do anything about it for 48hours. I reiterated the fact that my mum would then not have any medication and was told there was nothing they could do. They have now left a vulnerable old lady worried. The attitude of the lady I spoke to was awful, she really did not seem bothered or concerned. This is not good enough and concerns me.