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Don't waste your time on urgent treatment in this…

Story from nhs.uk

"Don't waste your time on urgent treatment in this…"

About: Chase Farm Hospital

I have been in the Urgent Treatment Center. I had severe back pain. After 4 hours of waiting with severe pain, the doctor examined me and explained the problem in detail. But, he told me the probable disease that I have, needs an MRI to diagnose. He said it would not be seen in an X-ray. Because they do not have an MRI in this hospital, he suggested I tell my GP and make an appointment for an MRI. However, when I told and explained the situation to my GP, it did not go like that. I did not know the process between the hospital and GP and it was my first time in the urgent care center. GP directed me to an X-ray which would not work in my situation as the urgent care treatment center told me.

If the doctor in the urgent treatment center thought an MRI was needed, he could refer me to the hospital for having MRI. Or give me a letter to give my GP because my words to the GP did not work.

I've wasted more than 4 hours by going to this urgent treatment center. Apart from examining me, they did not do anything to make the muscles relax. They just left me with this severe pain.

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Responses

Response from Chase Farm Hospital 2 weeks ago
Chase Farm Hospital

Submitted on 19/04/2024 at 13:39
Published on nhs.uk at 13:39

I'm sorry to hear about your experience at the Urgent Treatment Center and the confusion that arose when you tried to communicate your situation to your GP. It can be frustrating when there is a lack of coordination between healthcare providers. While I can't change what has already happened, I can provide you with some general information and suggestions that might help you moving forward.

To address your situation, I would suggest taking the following steps:

Contact the Urgent Treatment Centre where you received your initial examination and explain the situation. They may be able to provide you with a letter or initiate the referral process themselves.

Schedule another appointment with your GP to discuss your symptoms, the recommendation for an MRI, and any documentation or letters you have received from the Urgent Treatment Centre. This will give you an opportunity to ensure that your GP has all the necessary information to make an informed decision about the next steps in your care.

Any additional information then please contact our PALS Team on 02083751328 and we will be happy to help.

Kind Regards

Patient Experience Team

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