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Terrible on site pharmacy

Story from nhs.uk

"Terrible on site pharmacy "

About: The Royal Victoria Infirmary

The look of the pharmacy is awful. Staff are borderline rude and unable to give estimates for prescriptions or wait times despite waiting over 2 hours for a repeat prescription. Car park tickets free for 20 mins but ended up paying for 2 hours. Pharmacy were unable and unwilling to help transfer the prescription to a more convenient location.

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Responses

Response from The Royal Victoria Infirmary 3 weeks ago
The Royal Victoria Infirmary

Submitted on 22/04/2024 at 09:11
Published on nhs.uk at 09:11

We are sorry for your recent experience with the Pharmacy department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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