This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Compassion and Kindness

Posted By CanadaScotland

"Compassion and Kindness"

About: Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a relative),

To the Doctors and Staff of Ward 56.

We would like to thank you for caring for our family member. Your compassion and kindness was appreciated during the week before her death.

We found the communication excellent from all the staff and the humour on the ward was excellent and appreciated.

All the nursing staff were brilliant, but a special mention must be made for Robert, the Health Care Support Worker, who went above and beyond in the care he provided.

My prayers are continuing for blessings to you all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 25/04/2024 at 15:04
Published on Care Opinion at 15:04

picture of Kevin Torbet

Dear CanadaScotland

Thank you so much for taking the time to leave us your feedback on Care Opinion.

I was very pleased to read the care and treatment your family member received from our staff was to a high standard and they felt well cared for.

I was glad to hear the communication between the family and staff was 'excellent' and you were kept well informed of your family member's progress. This must have been a huge relief to you all.

I will be happy to pass on your thanks to the team who I'm sure will be touched to receive such glowing feedback about their service.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stuart Gaw, General Manager, Older People's Services, NHS Greater Glasgow and Clyde 2 days ago
Stuart Gaw
General Manager, Older People's Services,
NHS Greater Glasgow and Clyde

Submitted on 30/04/2024 at 16:27
Published on Care Opinion at 16:28

Dear CanadaScotland

I am sorry to hear about the loss of your loved one.

Thank you for taking the time to provide feedback on your recent experience within Ward 56. I will share with the SCN who will share with the team and ensure that the Health Care Support Worker is aware of your kind comments.

Kind Regards,

Rebecca Fulton, Lead Nurse Older People & Stroke Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k