This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

This was a very slick and fast service

Posted By rcdsal57

"This was a very slick and fast service"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS) Queen Margaret Hospital / Radiology

(as a staff member posting for a patient/service user),

My thanks to everyone at the RCDS unit for their prompt and kind attention after I was referred by my GP for tests.  Nothing seemed too much bother as they guided me through the process.

Apart from the kind staff the best thing about my experience was the speed, it was all so fast.  After my initial phone call I was quickly given an appointment at Queen Margaret Dunfermline for a CT scan.  Here again the staff were kind and considerate.

The results came through in a couple days, so no long waiting.  The overall experience was very good and the helpful staff made it all that much  easier. Having had similar tests a few years ago for cancer which involved a wait for results, this was a very slick and fast service. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 3 weeks ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 25/04/2024 at 10:10
Published on Care Opinion at 10:10

picture of Zoe Maclaughlan

Dear rcdsal57,

Thank you so much for taking the time to feedback on your experience with the RCDS.

Working in radiology it is great to hear that you received a prompt appointment for your CT scan, and the staff at QMH CT were kind and considerate to you. I am also glad to hear you received your results quickly.

I will pass on your positive feedback to the whole radiology department, and wish you all the best going forward.

Many Thanks,

Zoë Maclaughlan

Lead Radiographer

Phase 3 x-ray

Victoria Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 2 weeks ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 06/05/2024 at 11:25
Published on Care Opinion at 11:25

Dear rcdsal57

My name I Murdina MacDonald, I am the Lead Cancer Nurse and the Lead Nurse for RCDS. I have just returned from annual leave so please accept my apologies for the slow reply.

Thank you for taking the time to share your experience of RCDS on care opinion. I am glad to hear that our team at the RCDS unit provided you with prompt and attentive care during your testing process. our satisfaction with the speed of your appointment and the consideration shown by our radiological colleagues at Queen Margaret Dunfermline is greatly appreciated. I'm delighted that all our teams assistance contributed to a positive overall experience. I understand the importance of timely results, and am honoured to have provided you with a swift and seamless experience, especially in comparison to previous encounters.

Wishing you all the best in the future

Warm Regards

Murdina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k