"Consultant Never Showed Up"

I am having an operation in 6 days time. I was due to meet with the consultant this morning. As I waited and waited half an hour past the hour she was due, another woman who had been waiting patiently, asked at the desk for the same consultant - she said she'd been telephoned the night before and asked to attend. The staff said that the consultant had been on call during the night and wouldn't be attending but we could see one of her colleagues. I said I was promised to see the consultant who would be operating. The other woman said the same. We both walked out. I cannot believe that a consultant would be on call on the evening before she has a clinic; so clearly either she had no intention of attending the clinic or Uclh operate on an ad hoc basis and she may not turn up for my operation next week. It's really quite appalling that the Nhs [note, this site does not allow words 'all in capital letters'!) do not allow one to name surgeons as these kind of people should be called out. Having an operation and still no idea what to expect; all questions remain unanswered; junior doctors provide conflicting responses. I would never, ever, advise anyone to be recommended to Uclh.