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"The level of care I experienced is something I will never forget"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / General Surgery Victoria Hospital / Gynaecology Victoria Hospital / Intensive Care Unit

(as a service user),

I was brought to Victoria Hospital in Kirkaldy via ambulance after ringing 999 due to fainting, vomiting and severe pain. The ambulance arrived within 15 minutes. I was blue lighted to Kirkaldy, admitted via A&E and immediately taken through to surgery to have my fallopian tube removed. I had lost 4.5litres of blood via internal bleeding, spent 2 days in intensive care and then 5 on the gynaecology ward. It has taken me some time to post this because it was an incredibly traumatic event and I almost died while also losing our baby. 

I am writing this to highlight the exceptional care I received throughout this process. The ambulance staff were patient, skilled and comforting and I only wish I could remember their names. The A&E team were also exceptional given the panicked nature of my admission and the large crowd of people working on me. Of course those who operated on me and cared for me in ICU also did a fantastic job, although I don’t remember much about this time.

The most exceptional part for me however, were the nurses in the gynaecology ward. I was absolutely terrified of everything after finding out the extent of what had happened, multiple blood transfusions, how close I was to dying etc. Every raised heart rate, every pain, every noise gave me a fright and I was an anxious mess.

The level of care I experienced on this ward is something I will never forget and in particular a nurse named Jo, she was an absolute angel and made me feel so safe and looked after. Nothing was ever too much or too silly to ask. I loved when she was working shifts and would always love when she came and talked to me. She never made me feel belittled when my anxiety was through the roof.

Another wonderful nurse was named Ruth. I actually felt so safe and cared for in the ward that I was dreading going home as I worried something bad would happen in the outside world after a near death experience, without the care of the nurses in this ward.

It takes a particularly caring and compassionate person to work on a sensitive ward and remain so human while also being so composed and reassuring. A huge thank you to everyone who I had caring for me. It truly makes you appreciate the NHS in times of emergency! I have my life to show for it! 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 weeks ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 19/04/2024 at 14:37
Published on Care Opinion at 14:37


Dear virgoer49

Thank you for sharing your story. It must have been a very worrying time so I am glad to read that you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I do hope you are recovering well.

Kindest regards

David

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 2 weeks ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 19/04/2024 at 14:39
Published on Care Opinion at 14:39


Thanks for taking the time to give this very positive feedback, it sounds like a very challenging situation and I am glad we were able to assist in your care and in making you feel safe.

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Response from Pamela Galloway, Head of Midwifery and Nursing, Women and Children's services, NHS Fife 2 weeks ago
Pamela Galloway
Head of Midwifery and Nursing, Women and Children's services,
NHS Fife
Submitted on 19/04/2024 at 15:55
Published on Care Opinion at 15:55


Dear virgoer49,

Thank you very much for taking the time to share your story with us. I can appreciate this will have been a very frightening experience for you and your family. I am delighted to hear, despite this being a difficult time you felt safe and cared for. I will personally share your thanks to both Jo and Ruth.

I hope you are recovering well, best wishes

Pamela

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Response from Claire Massey, Interim Clinical Nurse Manager, Gynaecology, NHS Fife last week
Claire Massey
Interim Clinical Nurse Manager, Gynaecology,
NHS Fife
Submitted on 22/04/2024 at 10:00
Published on Care Opinion at 10:00


Dear Virgoer49,

Thank you so much for taking the time to provide feedback, especially after such a challenging life event. We are so glad that the care you received in Ward 24 made such a difference to what must have been a very difficult time for you. The staff will be so pleased to read your feedback. We wish you well in your continued recovery. Please don't hesitate to get in touch if you require continue support my email is claire.massey@nhs.scot

Kind regards Claire Massey (Clinical Nurse Manager for Gynaecology)

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