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I was taken care of very professionally yet sensitively

Posted By K7991

"I was taken care of very professionally yet sensitively"

About: Maternity care / Early Problem Pregnancy Clinic

(as a service user),

During a private pregnancy scan on a Friday afternoon, I was informed I had a silent miscarriage at almost 10 weeks.

I had to wait until Monday morning to make contact with the Early Pregnancy Unit in CAH. The receptionist was great, she allocated me an appointment just a few hours later.

My husband and I met Dr Murphy, who was so kind and sympathetic. She took her time to explain what had happened and what our options were. She gave us information on charities and support. But she also reassured us that everything would be OK. She discussed the different methods of management, of which we chose surgical. It was the worst day of my life but Dr Murphy made it somewhat more bearable. She helped me to make a fully informed decision on what to do next.

I had surgery the following morning. Everything went very smoothly and I felt I was taken care of very professionally yet sensitively. 

I have nothing but praise for the team in the EPU. I could see how busy they were and how well the handled everyone's issues.

However I felt the EPU had a misleading voicemail message which stated that their lines are busy, try again later. I think this is completely incorrect outside the hours or 9-5pm Monday- friday and should simply state that they are closed over the weekend and to contact on Monday. 

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Responses

Response from Nicola Dunlop, Sister, Early pregnancy and Gynaecology, Craigavon Hospital, Southern Health & Social Care Trust last week
We have made a change
Nicola Dunlop
Sister, Early pregnancy and Gynaecology, Craigavon Hospital,
Southern Health & Social Care Trust

Submitted on 22/04/2024 at 13:07
Published on Care Opinion at 13:15

Hi K7991

My name is Nicola and I am the Sister in charge of the Early Pregnancy Problem Clinic in Craigavon Hospital.

Thank you for taking the time to share your experience of Early Pregnancy especially at such a difficult time for yourself and your husband. I am very sorry for your loss.

The team are hugely compassionate and strive to give everyone who attends the service the best possible care. This includes clear and sensitive communication and signposting to further support if needed. I am delighted that this was your experience.

Thank you for highlighting the issue with the voicemail message. It is something we recently had our attention drawn to and we consequently changed the message. We have however, as a result of your feedback, adjusted it further today to additionally state the current opening hours.

I will pass on your kind words to all members of the team in EPPC, 1 East and theatre.

Again, thank you for taking the time to write this post, it is appreciated. If you require any further support, please don't hesitate to contact us in EPPC on 0283760293.

Best Wishes

Nicola

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