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"So friendly, engaging and encouraging"

About: Inclusion Recovery Hampshire / Hospital Engagement Team

(as a service user),

I was admitted to hospital with a UTI and a very low sodium level due to misusing alcohol.  I was asked if I would like to see someone from Inclusion, agreed, and was subsequently visited by Hospital Engagement Worker Caroline. She was so friendly, engaging and encouraging and it was a real pleasure to talk to her and take positive action. 

Caroline referred me to two online groups run by Inclusion - women’s ACT Group & Women’s Peer Support Group.  Although I am at the very beginning of attending the sessions, I am very impressed by the way the courses are run and by the facilitators who lead them.  

I cannot praise Caroline and facilitators Emma & Kerry enough for their approach and for the guidance and support they offer.  Thanks to Inclusion for offering the service it does.

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Responses

Response from Claire Haque, Team Leader, Specialist Alcohol Service, Inclusion last week
Claire Haque
Team Leader, Specialist Alcohol Service,
Inclusion
Submitted on 19/04/2024 at 09:27
Published on Care Opinion at 09:27


picture of Claire Haque

Thank you so much for taking the time to post this. We very much value feedback.

I am delighted to hear that you found the visit from Caroline in the Hospital Engagement Team friendly and engaging and this supported you to take positive action. You making the decision to engage in the groups is fantastic and I am sure you will continue to benefit from the learning and support that happens in the group work we offer here at Inclusion.

I will pass your feedback to the individual staff you have mentioned, and I wish you well in your continued journey with us.

Kind Regards

Claire

Claire Haque

Specialist Alcohol Team Leader

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