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Care Opinion

Couldn’t have been kinder

Posted By Ayleigh

"Couldn’t have been kinder"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a service user),

We recently attended A&E with our 2-Year-old with a pulled elbow. It was obviously a very stressful experience leading up to us arriving at A&E.

We were immediately greeted by friendly reception staff and were quickly taken through to the A&E triage area. We were only waiting 10/15 mins before being taken into a room and met with Dr Hollie.

Dr Hollie couldn’t have been kinder to our 2-year-old and immediately put her at ease. Hollie then popped our toddler's elbow back into position and we were quickly back on our way again.

Dr Hollie was great with our 2-year-old and was able to distract her to allow the procedure to be done quick and painlessly. 

Always hear horror stories about A&E waits but we honestly could not have been seen quicker. 

We are so grateful to Dr Hollie, especially since our 2-year-old reminds us daily that Dr Hollie fixed her arm. 

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde last week
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 24/04/2024 at 13:37
Published on Care Opinion at 13:37

Dear Ayleigh,

Thank you for taking the time to leave us you feedback.

I am sorry to hear that your daughter had to attend A&E. I hope she is now recovering well at home and you have recovered from what can be a stressful time?

I am pleased to hear that you were happy with the care you received and that you found all the staff to be helpful and made the experience less stressful.

I will share your lovely words with all of the staff in our Emergency Department, especially Dr Hollie, and I am sure they will all be delighted to read your feedback.

Catriona Riddell

Lead Nurse - RHC

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