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"Really good tesponsivecservice"

About: East Midlands Ambulance Service NHS Trust

Phoned 999 requesting ambulance for my wife who was in AF, struggling, and needing urgent medical care. Telephone responder was good listener, and assessed the situation quickly and accurately. Within 4 minutes of my call ending an ambulance was at the door. Caring and very professional response by both members of the ambulance team. My wife was then blue lighted to LRI where the medical intervention was quick, caring, and again totally professional, and effective. We cannot thank the NHS enough and are grateful we are blessed with such a good Health Service.

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Responses

Response from East Midlands Ambulance Service NHS Trust last week
East Midlands Ambulance Service NHS Trust
Submitted on 17/04/2024 at 08:58
Published on nhs.uk at 08:58


Dear Jack

Thank you for taking the time to share your feedback with us at East Midlands Ambulance Service. I hope your wife is feeling better.

The call has been located and your lovely message will be shared with the call taker and crew. An extract will also be included in our staff e-magazine.

I wish your wife the best for her recovery and thank you again for contacting us.

Kind regards, Patient Experience Team

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