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"Rude staffing "

About: Royal Blackburn Hospital

I went to go get a mri done, got into the room and I said will you be able to tell me if everything is ok after she rudely looked at me and said no and walked away. She then said to me you didn't tell me you had braces on and I said yes because it was not on the checklist you gave me and she looked at me with disgust, I said if you needed to know I have braces on you should of confirmed it with me before the mri. After the mri I had another nurse and she said very rudely, since you did not tell us you had braces your neurologist might want you take your braces off and I said back there's no need to be rude about it and I am not taking my braces off after 4 years for one scan and she said we'll it's not my decision I said in case you didn't know, I'm getting tested for seizures which requires an EEG and I said if you don't know what that is either it's a test to check for any abnormal brain electrical issues so I am not going back to blackburn hospital as the staff in the mri section are rude, arrogant, uneducated and disrespectful, I am young worried about my health and there's rude people in there treating younger kind patients who are worried with disrespect do not recommend this section at all.

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Responses

Response from Royal Blackburn Hospital last week
Royal Blackburn Hospital
Submitted on 17/04/2024 at 08:39
Published on nhs.uk at 08:39


Dear Harriet,

Thank you for taking the time to share your experience on the NHS Website in relation to your recent visit to the MRI Department at Royal Blackburn Teaching Hospital.

We are sorry to learn of your dissatisfaction. Your comments have been brought to the attention of the senior staff for the department.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.

Once again please accept our apologies for your experience and the upset it has caused.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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