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Care Opinion

Very flexible service

Story from nhs.uk

"Very flexible service"

About: West Cornwall Hospital (Penzance)

This is with the regard to the phlebotomy service who allowed a client who has drug and alcohol issues to attend without an appointment. They were sympathetic to the fact there had been many failed attempts and that he can be volatile. This has helped the client and our service greatly. Thank you.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 weeks ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/04/2024 at 11:27
Published on Care Opinion at 11:27

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Dear Anonymous,

Thank you for taking the time to share the experience of the client mentioned above. I am pleased to see the team were able to meet his needs and able to see him without an appointment. I will make sure your feedback reaches the phlebotomy team at West Cornwall Hospital so they are aware of the great care they provided!

Best wishes,

Jess

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