"Hate the appointment system, lack of receptionist…"

As I was unable to access the appointment bookings and cannot use the telephone due to specific disability, I followed what was stated on the surgery website to book an appointment "visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm". I have needed an appointment for over a month and so took myself over to the surgery (20 minutes drive away) to make an appointment. Was told that I couldn't do that but would need to telephone or use the online booking service. I am unable to and didn't want to explain to the receptionist in full ear shot of those waiting in the reception area all about my disability. However, there was no offer to help or support me to make an appointment - which has now become quite urgent as it's been left for far too long. I don't want to waste the time of A&E but with pain and losing my ability to move one of my limbs, I was hoping that by going down to the surgery to make an appointment, I would have been able to get an appointment at some point in the future. I left upset. My GP is lovely and would never have a bad word to say about him. But, for the rest of the surgery and how the appointments are run, unfortunately I have nothing good to say at all about them at this current time.