This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Really kind and helpful"

About: William Harvey Hospital (Ashford)

When I arrived at the hospital this morning I could not find anywhere to park. One of the parking attendants directed me to the Fracture car park. On arrival there a kind attendant directed me to a nearby space, helped me to pay and was reassuring about what might happen if I exceeded the estimated time. I did thank him then and again when I returned to my car but I would really like the hospital to know how helpful the two men were when I was beginning to panic.

I would also mention the lovely friendly lady in Reception as well as the volunteer greeter.

Thank you - you all helped make my visit less intimidating.

Sarah Williams

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 2 weeks ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 23/04/2024 at 11:27
Published on Care Opinion at 11:27


Thank you for passing on your feedback. I appreciate how frustrating and difficult parking can be so I am so glad to read that our staff were so helpful and made you feel less intimidated.

When patients and their relatives attend our hospitals they do not need more stress and I'm pleased that our staff alleviated this for you.

I wish you all the best.

Kind regards

Opinions
Next Response j
Previous Response k