"Bad Experience"

I arrived at the centre in time and queue up at the reception on the ground floor for few minutes to be told that actually for eyes care the right please was on the first floor. On the first floor the lady asked me to seat explaining there was no need to leave the name. Although I was the only one waiting for eye care, I waited for 20 minutes until the specialist invited me in. She said that I was 20 minutes late, hence I said that actually I was in time just lost few minutes downstairs but she insisted that I was late. She started the routing questions but the way she was talking to me was not friendly and was making feel uncomfortable, hence I said that I was sorry but I did not liked her attitude and wanted to leave and so I did it. I am sorry to have taken time off from work without having the visit completed but I believe patients deserve to be treated better. Also, please consider to improve dept. indications on the facility and implement a check in system.