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Disappointing

Story from nhs.uk

"Disappointing"

About: Royal Blackburn Hospital

My husband has been diagnosed with PUJO & is due surgery, the numerous times we have chased up due to his condition worsening is crazy. To be constantly told to just have painkillers is ridiculous. Its affected his physical/mental wellbeing. Not to mention always being in constant pain. The issue itself is very limiting and when receiving no proper action from the NHS at this point is just ignorance.

For such a severe issue you’d think they would prioritise the health & care of the patient. His body is not draining fluid properly but its fine a paracetamol will help.

Extremely disappointed to say the least

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Responses

Response from Royal Blackburn Hospital last week
Royal Blackburn Hospital

Submitted on 16/04/2024 at 14:40
Published on nhs.uk at 14:40

Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your husband has experienced issues following his PUJO diagnosis.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.

In the meantime we will share your feedback with the senior staff in the Urology department.

Once again please accept our apologies for your experience.

Kind Regards

Sarah Ridehalgh

Patient Experience Facilitator

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