"Awful experience, can’t book an appointment."

I have attempted to book an appointment with practice plus 4 times in the last few months and have been unsuccessful when getting there to actually have the appointment.

Feb 2024- I had booked time off work to come to the original appointment (check up) and had arrived 10 mins early. I do not live locally so it takes me an hour to drive in and a large cost of petrol. I was waiting around an hour to then be told they were running late and behind schedule. I waited an 1 hour and 30 minutes until I finally had to leave to go back to work so they re-arranged the appointment.

March 2024- as it was so early in the morning on a Saturday with heavy traffic, struggled to get to the appointment on time. I arrived 10 minutes late for them to say it had been marked as a no show and they would need to re-arrange. I asked what the maximum time was to be allowed late to be marked as a no show and they said 10 minutes but why they think it’s acceptable to keep me waiting 1 hour and 30 minutes and they can’t be flexible for a few minutes is appalling.

April 2024- I have arrived today at my appointment on time which I was told had been booked for the 15th of April but have been told it had actually been booked for the 13th of April was was missed. I am furious as not only have been told the wrong date for appointment, I received no reminders or contact of any kind to say my appointment had been missed or confirming the date so only had the card and the receptionist word to go off of and have wasted yet another trip and petrol down here. I always put the appointment time and date in my calendar when I’m there so I can’t believe this was my error and they clearly got it wrong and advised me the incorrect date.

May 2024- the appointment has been rebooked in may and they’ve given me a date/time with a card so hopefully this one actually goes ahead.