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I was appalled by the lack of care I was given

Posted By Joajk69

"I was appalled by the lack of care I was given"

About: St John's Hospital / Emergency Medical Assessment

(as a service user),

I was appalled by the lack of care I was given at the new Emergency Medical Assessment (EMA) ward at St John's Hospital. 

I encountered inexperienced nurses who missed 5 out of 6 veins, and was left on my own for hours with no care.

I felt ignored by Doctors & nurses told me to get up and shower when I was doubled over vomiting.

Worst hospital care I have ever been given. 

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Responses

Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian last week
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 17/04/2024 at 15:34
Published on Care Opinion at 15:34

Dear Joaik69 I am sorry that you have had a very poor experience when attending the EMA ward at ST Johns Hospital. I am disappointed that the care you received did not meet your standards. If you could send me your details or contact my office with your details on 01506 523849 I will investigate the concerns you raise and get back to you.

BW
Agnes Ritchie

Associate Nurse Director

St John's Hospital Livingston

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