This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Awful

Story from nhs.uk

"Awful"

About: Royal Blackburn Hospital

I had been referred for a keloid removal as its been causing me a lot of pain - I saw the consultant in March 2023, had my pre-op in Nov 2023. Now 5 months later still not had my procedure.

I’ve attempted to contact numerous times, no one answers. I’ve left numerous voice mails, no one rings back. Just pure ignorance at this point.

Extremely disappointed to be on the receiving end of this, really showcases the NHS value & morals towards their idea of patient care.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 3 weeks ago
Royal Blackburn Hospital

Submitted on 16/04/2024 at 14:48
Published on nhs.uk at 14:48

Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your issues making contact regarding a referral for keloid removal.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes.

In the meantime we will share your feedback with the senior staff in the surgery department.

Once again please accept our apologies for your experience.

Kind Regards

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k